From technical issues to performance anxiety, interviewing is one of the most demanding tasks in UX research. Sail through each session like a swan by doing your prep work and reframing your thinking. — If you’re new to UX research (or you’re an introvert), moderating a live interview can be anxiety-inducing. You have your stakeholders watching. The prototype seems to have a mind of its own. There is a risk of technical issues. If one of the interviews in a typical 5-person usability test…

Last month, I had the opportunity to attend the UXStrat USA conference in Boulder, Colorado. This year’s line-up included speakers from companies like Uber, Google, Instagram, IBM and AirBnB that have become unofficial authorities in the UX world. Based on my unscientific observation, researchers represented a largest contingent of attendees…

(French version follows) If only I had a crypto nickel for every time I read some news about blockchain (pun intended). Blockchain technology has generated a lot of buzz in the financial services industry. According to Google trends, worldwide chatter hit fever pitch right before Christmas 2017 when Long Island…

Here are I am tonight in yet another hotel. My swanky digs for the night are actually the cheapest thing I could find through my company’s online reservation system. My room has a chaise lounge, abstract art creeping from the focal wall onto the ceiling and at least five types…

(French version follows) One of the world’s leading consulting firms McKinsey & Co. predicts that by 2025, 30% of global revenues will be driven by 12 distinct ecosystems. An ecosystem is an interconnected set of services that allow users to fulfil a variety of needs in one integrated experience. …

(Read it in French below) I googled “Amazon” the other day and didn’t find anything related to the South American rainforest until I reached the bottom of page 5. Instead, I found an overwhelming number of search results related to the online retailer. Over the two decades, Amazon, the company…