User research reports: talking about the research approach without the yawnsTips on how to set context and explain the research approach in a user research report without putting your audience to sleep.Mar 31, 2023Mar 31, 2023
Published inBootcampTalking to strangers and other anxieties of moderation in UX researchFrom technical issues to performance anxiety, interviewing is one of the most demanding tasks in UX research. Sail through each session…May 7, 2021May 7, 2021
What does it mean to be strategic as a UX researcher?Last month, I had the opportunity to attend the UXStrat USA conference in Boulder, Colorado. This year’s line-up included speakers from…Sep 3, 2019Sep 3, 2019
Published inintactlabTake 5 Insurance Trends: Blockchain — beyond the hype(French version follows)May 19, 2019May 19, 2019
The UX of Hotels: Diary of a weary travelerHere are I am tonight in yet another hotel. My swanky digs for the night are actually the cheapest thing I could find through my company’s…May 2, 2019May 2, 2019
Published inintactlabBetter together — Insurance within the mobility ecosystem(French version follows)Apr 8, 2019Apr 8, 2019
Is Amazon getting into insurance? Or insurance getting onto Amazon?I googled “Amazon” the other day and didn’t find anything related to the South American rainforest until I reached the bottom of page 5…Mar 8, 2019Mar 8, 2019
